Shipping policy

SHIPPING POLICY

We ship world-wide, normally within two to five business days once order has been placed (may increase during high volume times and promotions) Monday to Friday. Our couriers are Canada Post, Fedex, Purolator, UPS, and ICS. Once the package has left our facility we have little to no control over the delivery of your package and so we do not guarantee on-time delivery for orders or hold responsibility for lost or stolen packages that have been delivered.

Shipping timelines
  • Canada: Approximately 1 - 3 days within British Columbia and up to approximately 7 days nationally
  • USA: Approximately 8 - 10 days
  • International: Up to 4 - 6 weeks

 

Lost orders

If your package appears to be lost in transit, please contact us at hello@greenroombody.com so that we can initiate communication with the courier. Delays are common and investigations into missing packages takes time. We have a grace period of four weeks from shipment date to allow for shipping delays and investigations to officially declare your order as missing before refunding you in full. 

 

Order tracking

All oversized orders receive automatic package tracking unless chosen otherwise. When your order is shipped, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package. If no email address is provided the shipping details will be sent via SMS. It is the customers responsibility to monitor their tracking. If customers cannot receive packages and packages are sent to a depot for pickup, it is the customers responsibility to pick up the package in a timely manor. If packages are not picked up and are sent back to us, the cost to re-ship the package is the customers responsibility. 

Please ensure your email and phone number are provided at checkout. We are not responsible for any duties/taxes/levies imposed by local governments or import agencies for US or International orders. The customer is responsible for entering the correct address. If you live in an apartment/suite, it is your responsibility to make sure the unit number and buzz code is entered. We are not responsible for missing packages where address information has been incorrectly entered through the ordering process.

Please Note: If address provided is not correct or able to be verified by the courier and is returned to us or rerouted, any additional shipping costs incurred for rejected, returned to shipper, or rerouted packages will be the responsibility of the customer and the customer will be responsible for any additional shipping costs to have the package resent. 


Untracked International Shipping (anywhere outside Canada)

If customers choose a shipping method that specifies "tracking not guaranteed or included", it is not Green Room's responsibility to replace late or lost packages. However, if the package has not be received within four weeks from shipment date, please contact us at hello@greenroombody.com and we will handle late or lost packages on a case by case basis. 

The customer is responsible for entering the correct address. If you live in an apartment/suite, it is your responsibility to make sure the unit number and buzz code is entered. We are not responsible for missing packages where address information has been incorrectly entered through the ordering process. We will try our best to help you locate any missing packages so please ensure your email and phone number are provided at checkout. 

 

Free Shipping

Free shipping within Canada or the US is available for orders valued over $60USD before taxes and shipping. International shipping (anywhere outside Canada and the US) is available for orders valued over $100USD before taxes and shipping. 

Free Local Pick Up

Local pick up is available to customers who live in, or have contacts, in the Victoria area. Pick up location is beside West Coast Tire on Sooke Rd. It is the customers responsibility to contact us to coordinate a date and time for pick up.

Please do not choose this option if you are not able to arrange a pick up. If Local Pick-Up is chosen at checkout and you need to have your order shipped, the cost of shipping will be charged in full (the exact cost of the shipping label required). 

 

Additions or Cancellations

We know that mistakes happen, but to avoid confusion and ensure a speedy delivery, please check your order carefully before you check out. If you have forgotten to add something to your order or you wish to change it, please email us immediately. Emailing us directly is best as contacting us via social platforms (Instagram, Facebook, etc.) will not guarantee that your request will be received. We are not able to add items to an existing order so the order must be cancelled and the customer will be responsible for submitting the order again.

If you wish to cancel your order completely, you must contact us within 24 hours by email.

Please Note: If the order has already been processed, then cancelling the order will not be possible. The order can only be cancelled if it has not been shipped. If the order has been shipped, then the order will stand and cannot be cancelled and no refund will be issued.

Green Room reserves the right not to ship and cancel an order for any reason.